L.T. Fan
I'm Easy If You Are
- Joined
- Apr 7, 2013
- Messages
- 21,875
Verizon is really stupid.
We were going to go with Directv for tv and verizon for internet & phone, because we hate Comcast so much. Turned out our HOA wouldn't allow the dish, so we scrapped the whole thing and decided to stick with Comcast.
No problems cancelling directv.
Verizon took 2 customer service reps and 45 minutes of sales pitching to cancel a service we never even had yet (at that point we just had an installation appointment). They were trying to sell us their triple play. I kept telling the woman it was going to have to be a lot cheaper for me to go with it, and she kept coming back with the same price, and tellinge she was giving me everything I wanted. I said no you're not, because I keep telling you I want it cheaper. Idiot.
Then, a few days AFTER WE CANCELLED, there is red spray on our lawn and flags marking the electrical lines. No knock on the door, no note left or indication who was doing it. 2 days later men are outside digging up the lawn. Again, no notice, no indication of who, no knock, nothing.
So I asked what they were doing. Oh, we are installing fios for your appointment. I was like, what? They told me it was already installed in my area and I wouldn't have to do this...plus I CANCELLED ABOUT 6 DAYS AGO. They said this always happens and they are always the last to know. So they cleaned up and left, but now my lawn looks like shit.
I called Verizon and bitched them out. They said, sorry, but you were cancelled on our end. I said obviously not, guys were just digging up my god damn lawn.
Idiots.
Sounds like you never used FIOS. Obviously you had a bad customer relations problem but their equipment and reception is good. Fortunately for me I have had a good experience.